Refund policy

Order Cancellation Requests

Orders to the Hashemite Kingdom of Jordan can be CANCELLED at any time before DELIVERY. Orders to other countries can be CANCELED within a maximum period of 48 hours of placing the order.

Return & Exchange Requests

  • *UNBOX DOES NOT ALLOW EXCHANGES OR REFUNDS FOR ORDERS OUTSIDE OF THE HASHEMITE KINGDOM OF JORDAN.
  • *UNBOX DOES NOT ALLOW REFUND FOR ORDERS INSIDE THE HASHEMITE KINGDOM OF JORDAN.

Unbox follows a "Return-then-Exchange" approach if it was related to one of the below conditions:

  • Damaged Product (eg. Ripped, Sewing Issues, or any manufacturer defects)
  • Receiving the wrong Product (Unbox’sError)
  • If the Product didn't meet Your expectations or You didn't like any of the received Products

For the conditions above, UNBOX has the full right to reject the Return-then-Exchange request after reviewing all inputs provided regarding the case. The Return-then-Exchange request will be considered invalid if defected returned Products turn out to be a customer caused the defect or turned out to be that the Product is consumed or was used by the customer.

Return-then-Exchange requests shall be placed within 24 hour of the order delivery. UNBOX may grant extensions to this period for some special cases and Products at its discretion.

To place a Return-then-Exchange request for an order placed with UNBOX, You would need to contact UNBOX via UNBOX’ A Contact Us page or via email at Unboxarabiaa@gmail.com. Please have Your order number available and provide reasons and pictures (if needed) for Your request in order to speed up the process. Your request will be reviewed within 3 business days and we will notify You via email of the results.

If the Return-then-Exchange request was approved by UNBOX, UNBOX’ s A shipping and logistics team will schedule a pick up to the items you wish to Return-then-Exchange and its team will further arrange it by contacting You.

Once Products are received at our facilities, UNBOX will issue a coupon code with the total eligible amount of the returned Products/order and provide You with it via email. Your coupon code amount is considered a store credit, you can use it to place future orders, it is eligible for all products, and has no expiry date

**Shipping, Delivery, Customs, and Clearance costs are non-refundable.